Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for The Beaches Medical Centre:

1

Waste of time

Unfortunately, the service provided doesn't make us feel welcome and valued as patients. The Receptionist I spoke to yesterday treated me in a patronising way, not feeling compassionate towards my case. As usual not able to see anyone in person for my teenage son so only a phone call available throughout all day . When you are expecting a phone call you are not given any specific time so even going to the toilet can become a problem as you might miss the call ( it happened to us!). As a result you end up ringing the surgery again, being put on hold for up to 40 min, eventually, to be told they should ring you back. But that never happened so I rang them again an hour before closing. Again put on hold for 30 min to be told that they will ring you next day (something I was supposed to know somehow deducted from the receptionist's tone of voice ). When asked if they could do anything now you are given a dry reply they are about to shut so no one can help you. By the way the phone call was supposed to happen in the morning ( not a precise time given) but was received lunchtime. Total lack of respect towards people who have to work (either from home or go to work) but are obliged to put their daily lives on hold and wait for the call from GP.