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    Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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    Original Feedback for The Beaches Medical Centre:


    3
        

    Phones are constantly busy

    It is so frustrating trying to contact the surgery, the phones are constantly busy and you are held in a queue waiting to speak to someone, I tried to call last week and was on hold for nearly 40 mins, this is not ideal when this is from a mobile where I have a call allowance package! The care that the doctors and nurses offer is really good, sometimes I have felt a bit "rushed" out of the room. I order my prescriptions using the POD system, again I have found that this can be time consuming on the phone. The car park at the surgery is too small and not fit to accommodate the level use from patients.

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