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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for COVID vaccination experiences:

2

Unable to get vaccine after moving house

I moved from Wales to Norfolk and had problems getting a third COVID vaccine in Norfolk. There was a lack of understanding amongst the people I spoke to about the difference between a third and booster vaccination. Due to a health condition I have been advised to have 3 doses of vaccine followed by a booster. I had my first and second dose in Wales and tried to get a third dose in Norfolk. I was told at Old Mill surgery in Poringland that I should call 119 to get the vaccine, however after 9 calls to the 119 service I was still unable to get a third vaccine dose. I was referred to the data resolution team because they had no record of me as I had moved from Wales, and told I would get a call back. This never happened. I went back to the GP surgery and was once again told to call 119. I asked to speak to the Practice Manger who also said I should call them so I asked to call from his office with him present. He was surprised but happy to let me do this. The phone was on speaker and again I was told I would be called back. The practice manager was extremely helpful and he obviously then did something to help as I was contacted and told to attend a clinic in Wymondham. I am now concerned that I might not be on a register to be called for a booster dose. I have written to my GP asking for confirmation that I will be called and after 2 and half weeks I am still waiting for a reply