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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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I'm employed by Together Dental Norwich (Earlham Road) and have authority to leave this response *.

Original Feedback for Together Dental Norwich (Earlham Road):

1

Injurious treatment by high-handed dentist

I was not a nervous patient until after my experience with this dentist. I went to him in pain (my second appointment), upon arrival he was so busy berating fellow workers that I wondered if he has noticed me sitting in his chair. Before he started treatment I tried to check with him that he was going to treat the tooth that was giving me pain, he dismissed me saying do you think I don't know which tooth it is? And that I didn't need to be so anxious. When I got home I discovered he had treated the wrong tooth and (and after the local anaesthetic wore off) I was in severe pain. Over a three week period of treatment he continued with his assault on me, treating the wrong tooth, shouting at me when I couldn't hold my mouth open due to jaw problems and the pain increasing after each treatment. He continued to insist he knew better than me and I had no choice but to trust him. He attempted root canal treatment on the wrong tooth, failed, so extracted it. The pain from the offending tooth reached torturous heights. The offending tooth has now been extracted by another dentist. To sum up, three weeks of the worst pain I have ever had, approximately ten local anaesthetic injections, shaking, crying and nearly passing out in the waiting area (helped by other patients, no care given by staff), taken to A and E with suspected accidental over dose of pain killers, lost 11 pounds in weight and lost substantial earnings. So two molars were removed, probably unnecessarily and the cost of replacing those teeth will run into thousands.