Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for East Harling Surgery:

1

Decline in the quality and care

For a surgery which I have always highly recommended the decline in the quality and care given is appalling. My personal experience is of three separate appointments, all gained via a 111 phone call due to "no appointments being available" (for a baby of a few weeks old). The first attempt of booking an appointment via EH Surgery I waited for over an hour to get through to reception to be told that there was no appointments available to see my baby and to take him to the walk in centre in Norwich, and yet when I then called 111 I was able to go to the surgery that evening to see a doctor. Medication was prescribed however we had to return a few days later for his second appointment after seeing no improvement we were told to increase the dosage of the medication and once again on the third appointment this was the advise given, and to not worry unless vomiting began. My baby was under so much stress and discomfort we had to call 111 again and we were advised to take our baby to a&e for observation and then found that the medication given wasn't suitable for his age. We were given something else and not even 24 hours later we had a completely different baby. I understand that NHS practices are under stress and pressure but the drastic decline in the care provided is shocking, during one of our appointments another lady waiting also expressed how she had called 111 to be seen after struggling to get an appointment for nearly 2 months. This experience has made me realise why so many people bypass doctors surgeries when every aspect is a battle.