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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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I'm employed by East Harling Surgery and have authority to leave this response *.

Original Feedback for East Harling Surgery:

4

Update on my previous feedback

A week or so ago I gave feedback (2 stars) on the issues I have had with the new IT systems and the lack of staff knowledge. Yes, patients should have been advised of the issues that would occur and Yes, the staff should have been made aware of them (too many comments about "I don't know anything about the new system"!) but I feel that I should balance my adverse comments in view of what I have found out and the service I have received recently. Firstly, the reason my main prescription had dropped off the NHS app for repeat prescriptions is because the NHS has changed it to ensure you cannot order a repeat prescription less than 21 days after a previous order (you can request it if urgent by completing the box provided). Everything is fine now but I do feel the staff (or at least the supervisor) should have known this. Secondly I had reason to contact reception again this week when an infection I had previously been treated for re-occurred. I was allocated an appointment with a doctor the same day and received a new course of antibiotics and during the phone call and the subsequent visit the reception staff (and the doctor) were first class. I am aware all the staff including the doctors have been working under a lot of pressure for some months now and some clinitions have had to put in some heroic shifts to cater for the demand (I thing East Harling has an elderly demograph and this cannot help). We are lucky to receive the level of service we currently have and should be grateful (I know some folk claim to have had a poor experience but I don't think this is typical.) Give the staff time to get used to the new systems and to de-stress, constant complaining will only extend the issues and stressed out staff cannot give their best.