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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for East Harling Surgery:

1

This surgery has an ongoing problem

This surgery has an ongoing problem with inbound calls. It seems that you are ALWAYS number 15 in a queue, and sometimes you are number 2, but that doe snot mean you will be served anytime soon as a number two slot will still make you wait on average 20 mins for someone to answer. What makes this worse, is the fact that everyone know accept this as a problem and go to the surgery in person to make an appointment. Which means you can be yet again number 5 in a queue whilst someone at the window will take 15 mins to help one person. The last time at least someone from the back office came out and help manage the queue. This surgery needs a dedicated switch board operator who can handle calls allowing the person at the window to deal with walk-ins and assist switch board when not busy. This surgery also uses "paramedics" or senior nurses to look after patients with minor illnesses. Even though this is a great way of using NJH time and money - being told after such a visit - "Oh well the NHS is not paying for that - you will have to go private" makes me think - "Oh well my tax payers money is paying your salary, I think without me you will find that you wont have a job" This no care attitude or dismissive attitude is just endemic and trying to see an actual doctor pointless. On another occasion (this doctor has now left) the doctor actually googled my symptoms in front of me. You cant help but get the impression that people are either very unhappy working in a busy small village practice or they are bored and move on, leaving us with people with no skills and certainly no decorum. There also seem to be an enormous amount of staff - as the waiting room is empty but there is seldom a parking spot in a very tiny village with very limited parking. It is worth pointing out that the parking in question is for the surgery only and if there are only 2 patients who are the cars belonging to?