Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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I'm employed by East Harling Surgery and have authority to leave this response *.

Original Feedback for East Harling Surgery:

1

Poor communication and inefficient service

I had to have an Ofsted Health Questionnaire form completed for my new job. I left this form into East Harling Service which it tooks 4 weeks to complete, even though I was advised at the time it would be 3 days to complete. I then received various messages via Teext messages from the surgery which was conflicting information. I was then advised the cost of completing thos form would be £120 and whwn I queried this high fee I was advised they guessed a fee. I then found out that my medical records had now been received from my previous GP practice even though I moved to East Harling/Kenninghall Practice nearly 4 years ago and had a separate medical form completed by my current practice 3 years ago. The telephone line system is terrible and when I shared this to a receptionist in East Harling practice they laughed and said "we know it is terrible as the new system doesn't work." The delay in completing this form has delayed me 2 weeks in starting my new job and not having an income. I formally raised a separate concern about my GP to CQC 4 months ago and asked CQC for outcome following my formal concern which I have not had a response. I work as qualified nurse and social worker in the Health and Social Care Sector.