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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for East Harling Surgery:

2

Can't get hold of a doctor

You just can't get hold of a doctor, you have to see a nurse or other healthcare professional who are very good but they can't cover everything. Are these other roles about money rather than being appropriate? I'd hardly ever used 111 but recently I've used it a lot as I can't see a GP. In fact, I ended up having to go private for consultations and an operation last year as it was impossible at East Harling. I'm even considering moving as my husband and I need to have medical support we can rely on now we're older. The receptionists are good within the restraints they're having to work in and I'd give them 4 stars. You can book for in a month's time but nothing sooner and they do try to help you not be sent to Kenninghall (as I can't get there) but it seems the partners say no and to send you there. I had a recent incident where I couldn't see a doctor so called 111 and that doctor said as Harling aren't part of the scheme where 111 can book you in with their GPs I would need to have an ambulance to get to hospital. However a little while later they somehow managed to get me in with the Harling doctor. When you do get in, it's often a locum and they seem to only let you talk about 1 condition at a time even though really they should take a holistic approach as things are usually linked.