Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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I'm employed by East Harling Surgery and have authority to leave this response *.

Original Feedback for East Harling Surgery:

1

Refused to be seen by the doctor

On Monday, 25th of March I was very poorly with a chest infection and knew I needed antibiotics – I rang at 8.30 but by the time I got through all the face to face appointments had gone – I was advised the doctor would call me – I had a quick shower to try and feel better and during that time the doctor rang – approx. 9.15 – as I live so close to the surgery I quickly went over but was told that the doctor would only try and ring once and I would have to try again the next day. I went home and called 111 – they were extremely helpful but said through surgery opening hours they could only direct me back to there – they advised to go back and say I needed to be seen within the hour – this I did but was told the 111 information had gone to the doctor and he would call me – by 3.30 I still had not heard anything – I called 111 again as I was feeling very unwell and they called the doctor while I was on the phone. I received an appointment for 5 minutes time – went straight back to the doctor but as I walked through the door a cancellation of the appointment came through on my phone and another one saying the doctor would call me. As I was in the surgery I spoke to the receptionist (a different one from the morning) and she was absolutely lovely – she said she didn’t know why the doctor had cancelled the appointment and went in to see him to ask him to see me – there was no-one in the surgery waiting and there was no-one in with the doctor but she came out from his office apologising profusely and saying that he had refused to see me and would call. This is despite 111 saying it was urgent that I was seen and actually in the surgery???!!!! He eventually called at 5.20 and the call lasted about 2 minutes if that and he prescribed antibiotics – in the past I have always been prescribed a steroid puffa as well to help with the breathing but he did not give me a chance to ask or talk about anything. I am still short of breath and coughing now but cannot cope with the thought of trying to go back.