Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for East Harling Surgery:

1

It's worse than last year

I have ongoing health conditions which need monitoring and treating since being hospitalised for three weeks last year. I've had to really push for my healthcare to be looked after. I'm capable of chasing things up and speaking out but what about people who can't? There's no continuity of care as you don't see the same doctor. The last one I saw hadn't even noticed one of my health issues means I have to be careful what medication I take - he gave me one that's dangerous for me. I drove back down for a second opinion and was told it was ok as it's a low dose as long as they monitor me which I don't believe they will without me reminding them. You also get conflicting advice from different GPs. I'm having private tests for some of my conditions and the results are sent to the surgery but the doctors don't read them. They have a wait list system but you're not given a date, you're contacted on the day or the day before which is no good for people who work. I'm waiting for a blood test which I need to stop taking my medication for one week beforehand so it's no good telling me with 24 hours notice. I've flagged this but I don't feel confident they'll do it properly. The dispensing staff have changed and don't check before they give you the medication and I have had queries. I check it myself now before I leave. One positive is that appointments run on time when you can get in but you can no longer say the service is good once you're in. It's got worse than last year.