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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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I'm employed by East Harling Surgery and have authority to leave this response *.

Original Feedback for East Harling Surgery:

1

Query urine infection

Asked to supply urine sample and blood found in urine. I suffer from kidney stones and awaiting one passing. Told this to the receptionist. I had frequency and pain on urinating. Going on coach holiday so was concerned. No opportunity to speak face to face with a nurse or doctor even though the instruction from Norfolk and Norwich Hospital was to visit my GP with any problems while waiting for further scans. With a coach holiday imminent it would have been reassuring to speak with someone other than the receptionist. The receptionist was helpful but contacting them by phone very poor and in the end I made two personal visits to the reception to get information. I was in discomfort with frequency of urination and felt that an infection was imminent and was concerned about my forthcoming holiday. In the end we ran out of time and I had to accept that I could get no more help. It was Friday pm. Late that night I passed a kidney stone. I am reporting this on the following day, a Saturday morning. I am hoping that any inflamation caused by the stone will not result in a further infection and feel that the lack of a nurse practioner to see me or indeed a GP was very unfortunate. I go on holiday on Monday with my fingers crossed.