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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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I'm employed by East Harling Surgery and have authority to leave this response *.

Original Feedback for East Harling Surgery:

1

8 days to get a response, phone appt only

Twice now I have been offered phone appointments over a week in the future for things that half to be seen in person (skin condition) - to be told a further in person appt is needed taking weeks further. I presented for a skin condition, was prescribed medication and told ‘if this doesn’t work we can try one more option’. I called surgery to say the medication didn’t work, did I need another appt or could they prescribe from notes. It took over a week and 5 phone calls as initially the request wasn’t even made and no record of it. Second call request was passed to pharmacist that I discovered in the 3rd call. 4th call the pharmacist had responded that a doctor needs to address it. Each time I had to chase myself, not called back as promised and no follow up action taken until I prompted. 5th call, 8 days after initial enquiry I was told I needed an appointment and one was made a further 6 days later, phone call only which is pointless since all the information I can say over the phone has already been given. I will no doubt need a further appt at goodness knows what waiting time. Meanwhile I am unable to sleep more than a few hours, it constant discomfort and have a skin condition affecting my whole life, confidence, hone life & desire to be out in public. All that was needed was 8 days ago to be told I needed to book an appt then or the doctor to read my notes and prescribe based in them. Phone calls are unacceptable for conditions that quite clearly need to be seen in person. They are just another waste of time and barrier to receiving treatment. Gate keeping by non- clinically trained receptionists is also a major problem at the practice. They are not qualified to triage nor do I wish to discuss my health with them.