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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for East Harling Surgery:

1

Rude, incompetent staff.

The receptionists are just unbelievably rude. Now I know they may be a little uncompassionate due to dealing with patients on a day-to-day basis, however it is just plain rude to interrupt people when they are trying to explain their issue. " name and date of birth" is usually shouted over me when trying to explain about my health complaint. And when I go to explain that I'm in pain or suffering or something to that effect I get hit with " would you class as a medical emergency that needs to be dealt with today" .... even if you say yes theres no guarantee that you'll be seen. Some of the doctors seem to be far less compassionate than other doctor's. Even when it comes to my child's health there's always a wait or a need to ring back 8:30 in the morning. You then wait up to an hour on hold and then be told there's no appointments and the to phone next day. Frankly it's disgusting and I don't appear to be the only one with that view. Also prescriptions. You speak to a doctor it says you need desperately to have a prescription of say antibiotics. You go to the pharmacy 2 Days Later because apparently that's how long it takes for the pharmacy to receive your prescription to then be told that the doctors haven't sent it over.. so you go over to the doctor's to collect it and magically it's either disappeared or has already been sent. So you then have to wait about a week and by this point you really needed those antibiotics and could have been better by now, but instead you're still poorly, chasing a prescription that the staff are too incompetent to get to the right place. Perhaps the rude person sat behind the desk should have their positions revoked and given to more compassionate and caring staff it would make this community feel supported as opposed to being made to feel like a burden.