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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for East Harling Surgery:


5

I can't fault the surgery in general

Would be an improvement to have face-to-face . I understand that they're stretched and working as hard as they can. I know something was missed for my friends because they didn't have a face-to-face appointment. It's important to remember that patients arrive at an appointment with a presenting problem and then the real problem. I personally don't have a problem with the triage system but I think you should be able to choose what works for you. There also seems to be the attitude of "we can't deal with this so the hospital will." They sent me to the hospital but I felt like I was wasting their time. They sent me to the hospital for a clot without seeing me face-to-face. This was because they treated me for one previously and this was great. I then came back to them with similar symptoms and when I called here they just sent my straight to the hospital. It could have been avoided if they'd seen me and asked some simple questions. I can't fault the surgery in general though - it's the system.

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