Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Ever Care Ltd:

1

Staff not trained tto care. No nurses availab

I was pleased to find someone near as I am disabled aged 83. They had no nurses and level of care very poor. Not aware of Patients medical diagnosis or allergies, not qualified to dress wounds. Very outspoken and I felt very vulnerable. Not permitted to help with housework. Mostly sat and talked only one carer available. I was intimidated by her. I tried to explain what M.I.was on my record as I needed to keep calm. I thought of sending her home on the first visit but decided to give her another chance. She left of her own accord. May need assessment for anti-depressants. The owner seemed very calm and pleasant but had no nursing experience. Today a district nurse was to pay another visit. I was ordered to have a shower mid morning my dressings were removed by the lady in charge. I have a wet room. She showed no experience of having performed this before. The District nurse did not arrive, I had questioned that a nurse could not guaranteed time of arrival. I had to try to replace the dressings. The NHS department confirmed that this would now happen sometime tomorrow. The previous carer who left the previous day had omitted one task of collecting the bags to place in the appropriate outside bins. I asked the lady in charge if she would do this please;which she did and put the contents in the wrong bins! The collection company now refuse to empty my bins. I have appealed to the local council and they will endeavour to find a solution.