Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for Fakenham Medical Practice:

1

A failing medical practice

It’s easier to crack the Bletchley Code than to see a doctor in this practice, and even harder to see a doctor that seemingly cares about people. I suffer from COPD and have not had a face to face review for over three years. I recently had an episode of exacerbation of my COPD and managed to see a doctor , after a lengthy triage process over the phone This doctor who totally dismissed my concerns, refused to prescribe antibiotics, steroids or inhalers despite my productive cough, inability to catch my breath and low peak flow tests that I perform at home. Last year the surgery refused my flu and pneumonia vaccination because I was too old despite being a vulnerable patient. The doctor begrudgingly listened to my concerns then complained that I only had a fifteen minute time slot. It was a total waste of time. The nurses and receptionists are rude and uncaring. Goodness knows how this practice has scored ‘good’ with the CQC. It is totally mismanaged at the expense of its patients. GPs seem reluctant to treat, see, or even care. This practice causes me distress and anxiety every time I need to seek medical attention, and that is not very often. It does not support its patients, it is not a robust service provider for preventative measures regarding chronic conditions. It’s failing it’s residents of Fakenham, through its mismanagement and uncaring attitude towards patients and it’s poor practice management.