Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Fakenham Medical Practice:

1

Triage not working

I phoned on fri 24/3 and was told no triage app available. Ring back Mon.I eventually got through mon morning and spoke to a lady who asked me to take a urine sample in and someone would triage me.Iwaited in all day and at 4.30 pm i rang to ask when I would get a call.The same lady said a nurse rang you and you were out.This was certainly not the case as I was in all day with the phone attached to my hip.She than said the sample has been sent off ring back Wed.I rang back Wed more time on the phone I will never get back.The same lady advised me the results were negative.As I was still suffering I said I need to see a Dr.She said we dont make Drs app here you will need to be triaged.Another day wasted .Once again I waited all day and nobody rang me.As usual I rang and spoke to the same lady who said the nurse has sent your results to a Dr who will ring you Mon.How can this be right.I realise you must get time wasters but if someone rings who never visits the Dr then surely you must know they need help.My daughter works at a vets and they would never treat animals this way When did your practice stop caring about its patients.I hope I am never seriously ill and need to depend on your help.Someone needs to get a grip and decide if you care enough to help when people need it.