Fermoy Unit

Feedback

• Very grateful for their care

  5

  Submitted by Feedback collected by Healthwatch Norfolk 23rd January 2024

  My experience at the Fermoy was very good and I was very grateful.

  
  
  Leave a provider response

• Not a good experience

  3

  Submitted by Anonymous 20th June 2019

  During my stay at the Fermoy Unit the staff seemed more keen to talk to each other instead of looking after patients. I didn't feel like the staff looked after me very closely and I spent most of my time on my own. The medications rounds and the food were all fine and there was one nurse who really did seem to care and looked after me very well.

  
  
  Leave a provider response

• They are unprofessional, dishonest and inhuman

  1

  Submitted by Anonymous 8th March 2018

  My husband was admitted in there last year. We were treated with no respect and dignity. They deny my husband access the right diagnose and treatment. I made complaints to the manager and the manager's manager. The more I complained the more harassment I got. In order to cover their fault, they are trying to black my name.

• Reply from Fermoy Unit

  Thank you for taking the time to share yours and your husbands experience at the Fermoy Unit. Sorry to hear that the complaints were not resolved at the time when you raised them with senior staff. If you would like to discuss this to see if this can be investigated further, you can make contact with the Patient's Advice Liaison Service (PALS). PALS provide confidential advice, information and support. Email: pals@nsft.nhs.uk; phone: 01603 421191 or BT Freephone: 0800 279 7257. The PALS office is open 9am to 5pm, Monday to Friday. You can leave a message on our PALS voicemail with the aim to respond to you the next working day.

• Marvellous

  5

  Submitted by Anonymous 13th October 2017

  My wife was in here last year and they were all round marvellous. Cannot fault the care at all.

• Reply from Fermoy Unit

  Thank you for sharing this positive feedback. This has been passed on to staff.

• Mental health nurses

  1

  Submitted by Anonymous 21st February 2017

  Constantly cocking up medications. At least 2 at work whilst on come downs. A few good ones spoilt by a barrel of fermenting ones.

• Reply from Fermoy Unit

  Firstly, we wish to apologise for the delay in responding to your comment which has been due to a change in the personnel responsible for monitoring and responding to comments about our services posted on line. We are sorry you have had a negative experience of our services at the Fermoy Unit. The Unit provides acute services for West Norfolk with an inpatient facility (Churchill Ward) and the Crises Response and Home Treatment Team (CRHT). It is not clear from your comment whether you are referring to an inpatient episode of care or community contact with the CRHT. But either way, we are concerned about the suggestion that you may have experienced medication errors during your contact with our service. We take medication errors very seriously and require any such errors to be internally reported and investigated. If you believe this has not happened, we encourage you to contact our complaints department with more information so we can investigate. Our complaints department can be contacted by email: complaints@nsft.nhs.uk, telephone: 01603 421486, or by writing to: Patient Safety and Complaints, Kingfisher House, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE