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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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I'm employed by NHS 111 Option 2 and have authority to leave this response *.

Original Feedback for NHS 111 Option 2 :

1

Crisis

So on the NSFT website it states if you are a service user to call the crisis team , what they do not tell you is you will be put through to first response , I spoke to someone in bury st Edmunds who was very coy in helping me , the website state that you can remain anonymous I was told unless I give my name number and date of birth and specifics on reasons I was calling then she would not allow me to speak to the crisis team , she also said I had full mental capacity I asked her qualifications she refused to give me any , I mentioned the green light tool kit and how she was not allowing me to access a service again no response so first response is basically a useless untrained inadequate triage who clearly cannot cope with people in crisis no have complex needs , I called about 6 am i think jumping through hoops at 6am when in crisis to speak to a mental health professional is ridiculous worryingly enough though I called the crisis numbers for norfolk and Waveney on the website they were closed services , so this is now crisis response 24/7 triage who are rude and incompetent trained ? Who knows they won’t tell you , they also cut the phone off refused to support me terrible service which is down to the individual as I have called 24/7 and spoken to a guy who was very experienced and very helpful I guess the calibre of individual who answers the phone is very dependant on what service you receive . Not consistent clearly and very concerned it’s triaging out of hour crisis in the current manner it is .