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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Gayton Road Health and Surgical Centre:


4

Does The Job

This has been my surgery for over 25 years and it does the job for me. All the staff were friendly. I do feel like I have to really convince them that I need an appointment now. If I need an appointment and they don't have a doctor available the refer me to the Livi app. Then I get to see a doctor online through that app. I think they might need more staff there as when I call I'm often number 27 or worse in the queue.

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