Gayton Road Health and Surgical Centre

Feedback

• Works Well For Me

  4

  Submitted by Collected by Healthwatch Norfolk Staff 13th March 2023

  It's good once I get in to see someone. I actually haven't seen a doctor for years, I always see a nurse instead. That's working for me for now.

  
  
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• Hard To Get An Appointment

  4

  Submitted by Collected by Healthwatch Norfolk Staff 13th March 2023

  I don't have any problem with the care I receive once I actually get an appointment. I just have an issue actually getting to that point. Yesterday I phoned to get an appointment and when I got through they told me there was none available. Today I walked into the surgery to try my luck in-person. Now I have a phone call appointment booked for tomorrow.

  
  
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• Impersonal

  3

  Submitted by Collected by Healthwatch Norfolk Staff 13th March 2023

  I find all the staff to be very friendly, they're never rude. I do seem to struggle to get an appointment to see someone. Before Covid I had my annual diabetic checks and then was scheduled for an appointment to discuss the results for two weeks later. Now I only get an appointment if there's something wrong with my results. I feel like the nurse never sees me and doesn't know who I am or how I am. I have no idea who the doctors are now. It all feels very impersonal.

  
  
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• Friendly, But Short Staffed

  3

  Submitted by Collected by Healthwatch Norfolk Staff 13th March 2023

  I know most people who work here and they are usually friendly and helpful. I often can't get an appointment easily. I think they don't have enough doctors. It seems to me that they need more staff.

  
  
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• Today was 5 star

  5

  Submitted by Feedback collected by Healthwatch Norfolk 8th March 2023

  We have had mixed experiences here but today was 5 star. If I can find a parking space it's all good here. We need a disabled space and unfortunately the markings on the disabled spaces are very faded with only odd bits of paint left so other people park in them as they are so poorly labelled. We are also sorry that the Fairstead surgery is not still open to see a doctor or even a nurse as we could walk there with the wheelchair. We are also polluting the environment by coming here in our car.

• Reply from Gayton Road Health and Surgical Centre

  Thank you for your positive comment regarding your good experience on your visit to the practice. Please be advised we will share your feedback regarding the car park with the team. Thank you. Vida Healthcare

• Extremely efficient

  5

  Submitted by Feedback collected by Healthwatch Norfolk 8th March 2023

  I had an appointment to see a triage nurse, who was extremely efficient. She also called the doctor to have a look. It would be better if you didn't have to wait so long on the phone.

• Reply from Gayton Road Health and Surgical Centre

  Thank you for your positive comment and feedback. We are pleased you had a good experience on your visit to the practice and shall share with the team. We are sorry you have difficulties in getting through on the telephone. Call waiting times are monitored throughout the day and staffing levels are reviewed at regular team meetings to plan for cover where possible. Thank you. Vida Healthcare

• Great service

  5

  Submitted by Feedback collected by Healthwatch Norfolk 8th March 2023

  I called this morning for a routine appointment for my daughter and they fitted her in today. I cannot say better than that. The GP was thoughtful, considerate and was fantastic with my little girl. Everyone was very helpful.

• Reply from Gayton Road Health and Surgical Centre

  Thank you for your positive comment and feedback. We are pleased you had a good experience on your visit to the practice and shall share with the team. Thank you. Vida Healthcare

• We always feel looked after

  5

  Submitted by Feedback collected by Healthwatch Norfolk 8th March 2023

  I'm happy here, we feel so looked after. we have been registered here for 60 years . Just ringing up is the only thing. as you can wait a long time . However we are both very happy here, it's as good as any in the country.

• Reply from Gayton Road Health and Surgical Centre

  Thank you for your positive comment and feedback. We are pleased you had a good experience on your visit to the practice and shall share with the team. We are sorry you have had difficulties in getting through on the telephone. Call waiting times are monitored throughout the day and staffing levels are reviewed at regular team meetings to plan for cover where possible. Thank you. Vida Healthcare

• The staff are very good.

  5

  Submitted by Feedback collected by Healthwatch Norfolk 8th March 2023

  It has all been good for me and I have never had a problem at the surgery. I appreciate that they all have a job to do and it's not always their problem. I do think their patient newsletter is a good idea but it would be better if they gave you more information and kept us better informed. For example when there was building work they didn't explain properly what was going on. If they had explained what they were doing it would have kept people happy. Also the new PATCHS system seems quite good but I do need my son to help me. It would be better if there was more information for those who are less computer literate. I find it difficult to work out what to press next.

• Reply from Gayton Road Health and Surgical Centre

  Thank you for your positive comment and feedback. We are pleased you had a good experience when contacting the practice. Thank you for your feedback regarding our patient newsletter and the PATCHs service, we shall share with the team Thank you. Vida Healthcare

• The nurse today was really good

  4

  Submitted by Feedback collected by Healthwatch Norfolk 8th March 2023

  I would rate the surgery 4/5 once you get in to see someone but only 2/5 to get in. I was on the phone yesterday trying to get an appointment with no success so I came down to the surgery today to try. I have now been here for a long time waiting for a call from the nurse and when I was called I discovered the nurse did not even know I was waiting in the building. However the nurse who saw me was lovely.

  
  
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