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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
Don’t mention personal details
Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Grays Fair Court:


1

Awful

Awful experience my mum was admitted for respite and they forgot to feed her on more than one occasion and when I spoke to staff about this they were rude and aggressive they lost some of her clothes and when asked about that they just shrugged their shoulders and could not care, I feel sorry for anyone being under the care here as there is non

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