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    Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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    Your Reply

    Original Feedback for Grove Surgery:


    4
        

    Mostly get the response I need

    On the whole I personally find a way of working with it, the system. I know how to get on the internet but I don't always have access to it if I'm away from my laptop when I'm at work. I do find when I come down, on the whole, the receptionists are very good. Sometimes I get sent links for prescriptions but I prefer when they do them for me. Like most people, the frustration is when you'd like to see somebody face-to-face and that's not always easy. The forms aren't always easy to find, they changed the website but I've got used to it now. I have to say when I do get a call or I come in mostly I've had the response I needed. I had had an issue with my face for a couple of months which I tried to self-medicate but I think this made it worse. I'd spoken to the pharmacist who said to see a doctor but because of issues getting access I didn't.

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