Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for Harleston Medical Practice:

1

Honestly the worst experience I’ve had with a

I have developed a condition about eight months ago. I have been struggling with pain management and the mental consequences of this issue very badly. Being woken up in the night from the pain, being sent home from work and to top it all off, no one at this GP will attempt to listen to me. I have called countless times about talking to a doctor about my issue rather than the receptionist doing it for me and getting the information totally incorrect, resulting in the wrongful prescription of antibiotics MULTIPLE times wasting NHS resources and my money for useless prescriptions. I managed to get through ONCE and had a short conversation with the doctor which supposedly led to a referral which I have heard nothing about. I even tried typing my problem on the online form and still no progress. I have literally been begging for help, giving very little detail of tests they have done multiple times which have all come back negative. I have even told them what I think my issue could be after doing hours of my own research because of the lack of interaction I have been allowed to have with a doctor rather than a receptionist (who have all been rude apart from one who was very sympathetic with me and tried her hardest to get me help, unfortunately no progress still)