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    Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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    As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

    Your Reply

    Original Feedback for Heathgate Medical Practice:


    5
        

    Excellent service from GP and receptionists

    I had a couple of lumps on my neck last year, phoned on a Friday afternoon, receptionist arranged a call back, Dr Barton called within 2 hours,, saw me the following Monday and Friday and fast tracked me, she was right, it was Lymphoma , the care and service has been excellent, she has called me 3 times just to see how I am doing, the receptionists are all lovely and go above and beyond, absolutely cannot fault them, I’ve needed a couple of call backs since, very happy with the phone call system rather than a visit

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