Heathgate Medical Practice
Telephone: 01508494343
Website: www.heathgatemedicalpractice.co.uk
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Best surgery in South Norfolk
24th June 2022Heathgate surgery is the best surgery in South Norfolk, they have been my doctors surgery for 4 years and have always been amazing
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They go out of their way to find a solution
23rd June 2022They are very polite and go out of their way to try and find a solution. The reason I am not giving it 5 stars is because the chairs in the waiting room are exceptionally uncomfortable and my husband struggles with this. Also the music in the waiting area is too loud.
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They make me feel comfortable.
23rd June 2022I feel comfortable with whoever. The receptionists are wonderful and they listen, their training is excellent. The doctors are wonderful. It is easy to make an appointment but you do have a wait for a routine appointment.
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Very understanding people
23rd June 2022They are very understanding people. They get you in as soon as they can. They are very good and brilliant at keeping you informed. When you call there is a long recorded message which could be shorter but when you get through and speak to someone it's fine.
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Friendly and welcoming
23rd June 2022We have not been here long and a friend recommended them. It seems friendlier and easier to get an appointment that at my previous surgery where we got grilled by the reception staff. Here it is welcoming and nice and you feel listened to.
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The Drs are incredible
23rd June 2022I think the Drs are incredible at this surgery, its easy to ring up, get an appointment and come in.
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Nothing is too much trouble
23rd June 2022The GPs are fantastic here and intuitive. They ask 'how are you' even with family members of the patient. They empathise, listen and understand the importance of what is being asked of them. They respect and listen and are compassionate. Nothing is too much trouble. The dispensary are also incredible
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Very responsive and they listen
23rd June 2022They are very good. The doctors are very responsive and they listen. However I do think generally that GP's do not have enough training in mental health services
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The staff are polite and helpful
23rd June 2022I think the surgery is very good, the staff are polite and helpful. The Drs are pretty good and the nurses too. Not 5 stars as the wait for an appointment can be up to 4 weeks.
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Always there for me
23rd June 2022They have helped me out so much, they are all really good - the Drs, nurses and reception team always have a friendly smile and are always there for me
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