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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
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Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Hellesdon Medical Practice:


5

Cannot fault

I have lived in Norwich for 2 years with Hellesdon medical practice being my Gp and as somebody that uses them regularly, as does my husband, we really cannot fault the service. I have found the healthcare staff to always be extremely thorough, efficient and kind and the admin staff have gone above and beyond for our family on more than one occasion. Definitly the best GP practice I have been with by far. I’ve never had to wait too long for my appointment and have never found it difficult to make an appointment either.

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