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Original Feedback for Hethersett Hall:

4

Got me back on my feet but unsure about value for money

I've been here for respite as well as permanent care and they're very good at getting me back on my feet. It's interesting that most of the staff have been here a long time, this is a good sign. The activities are very well organised but sadly not well-supported by residents who prefer to stay in their rooms. We went out on the home's minibus but there was only a few of us. It's similar with the meals, there's only about three that come down for breakfast. I do get on well with the people who do come out. The room is fine, a lovely view and a good size. There is an antiquated lift that breaks down but they have put a stair lift in now. There are times during staff changeover when you can't find anybody which makes things like breakfast a bit chaotic. You're not quite certain who's dealing with things. The food here is too elaborate, they have three-course meals, but the portions are just right so there's no wastage. Plus there's snacks all through the day which overall feels like a lot more than you would eat at home. However in the time I've been here I've got so much better, I can't ask for more than that, but I am unsure about the value for money in comparison to other homes.