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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
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Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Hickling House:


5

You can talk to them about anything and always get help

I've been here nearly two years. My daughter visits. My grandchildren are lovely. They all visit me. I find all the staff very, very pleasant. They put up with a lot from us. They are all brilliant. My room is fine. There are moments when I would like to go out for a walk; I feel a bit closed in sometimes. There is a lot of food that I can't eat because I take a lot of tablets. I've been here a while and I find everyone very pleasant. I don't moan about anyone. I think if you treat everyone with kindness, you get that kindness back. I can't complain about anyone or anything. You can talk to them about anything and always get help.

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