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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Holt Medical Practice:

2

Almost useless

Several things have happened to make me leave this review for what was once a pleasant and helpful practice. Firstly, the callous way my husband was treated whilst he was dying of lung cancer. A GP came on a house visit and said he couldn't come in because he smelt cigarette smoke, and the only advice he gave was to stop smoking and sent him to Cromer hospital for another chest x-ray. There was no empathy or kindness in that man. Next, I had an ear infection which then burst my eardrum so I was bleeding from my ear. I called the surgery, explaining that I am not very mobile so cannot get to the surgery easily. They told me to take a taxi to Melton constable to be seen that afternoon. I explained that my daughter could bring me to Holt two days later, but the doctor said there was no point, as that would be too late, and wouldn't allow me to book an appointment for then. Instead my daughter took me to the walk in centre in Norwich, who saw me and prescribed me the antibiotics I needed. Now, the surgery is saying it takes 14 days to process a repeat prescription. To try and make things easier for myself I wanted to set up a delivery through Lloyds direct, but they say that I need to speak to the GP to get them to transfer it to them. Fine. Today I spent an hour on the phone, spoke to the receptionist who said I needed to speak to the pharmacy, they put me through, and the pharmacy just hung up on me. So not only can I get a prescription for two weeks, I can't even speak to someone about finding a way to rectify that. Terrible, frustrating service.