Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Holt Medical Practice:

1

Terrible service

I made a complaint about a doctor, hand delivered the letter, it took six weeks to get a reply and they did nothing. This doctor wrote totally different information on my medical records than what I was told in my consultation and it's not the first time this has happened. One doctor wrote "there is nothing to see" tha doctor didn't examine me and I had been in pain for 9 months, I went private and was diagnosed within ten minutes with a piriformis injury. There is a long list of failings from this surgery, writing me down in my medical records as a "no show " to an appointment, when I had signed in and waited 40 minutes to see that particular nurse, I then ended up seeing a doctor who told me " can we keep this brief" I understood that the nurse had an emergency, but to put me down as that I didn't attend when I did and even got a prescription off that doctor is unbelievable. I had a phone appointment and the Dr never called, when I rang reception, she told me that she'd done her job so she wasn't bothered that I didn't get my call. Just recently I had a phone appointment, again no call, this time I was at work waiting for the call, I called reception who told me the doctor was with a patient and I could have another appointment in two weeks, having waited two weeks for that appointment I said no, I will not wait another two weeks, she was very unprofessional and couldn't grasp that not only she and the doctors work. 45 minutes after my appointment time the Dr called, this was not convenient for me as I was working and had no idea of when I might get that call. At the surgery we have to go through a process with mask wearing, hand sanitising, temperature etc and then you go into the Dr's room, they have a pair of gloves on already, they have touched the door handle, then touched the keyboard and then touch your face, this is unbelievable, how many patients have touched that door handle on their way out, as I did. Masks should be worn over the nose. If you expect patients to adhere to the covid rules maybe that should be passed on to the doctors.