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    Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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    As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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    Original Feedback for Hoveton and Wroxham Medical Centre:


    2
        

    No longer a caring Service

    As a previous welfare officer, I fail to see how any practice can provide a professional service by telephone consultation and fully asses a persons wellbeing. Apparently Medication will not be prescribed if it is available over the counter, but this is an inconsistent matter, as I am fully aware that there are people who are prescribed over the counter medications, so how is that an inclusive service. I also help out an 86 year old couple in Wroxham who are at their wits end due to the poor level of service provided, so much so that they are paying to seek private medical attention. That is just not right, regardless of wether the individual can afford it.

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