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Original Feedback for James Paget Hospital:

2

Didn't feel listened to

My doctors surgery referred me to ENT after doing everything they could to help me and being concerned about some of my symptoms. My appointment at the hospital was cancelled multiple times - which I can completely understand at the moment so I didn't question it. The last time they cancelled it they told me it would be rescheduled for the end of January. But the end of January came and went - I heard nothing and I've been feeling worse and worse. So I used the NHS app to send a message to them and an appointment letter arrived. Once I got to the James Paget hospital I got into the appointment surprisingly quickly. But the consultant just didn't genuinely listen to me - he was very quick to tell me 'lifestyle changes' would improve how I was feeling and try to tell me that many people experience these types of symptoms. I'd went through all the options my brilliant doctors had tried over the years I had been struggling with this and he sent me away suggesting it could be reflux - which isn't really anything to do with all of my symptoms if I'd been given the time to talk through everything. He didn't give me a chance to go through the impact it was having on me either. Then randomly and quietly said something was wrong when examining my nose and said "you'd know if that was causing a problem". But that was exactly why I was there. Doctors are very quick to say that losing weight or changing your lifestyle will get rid of symptoms but they don't give patients the opportunity explain. I've lost a lot of weight over the last few years and my symptoms have worsened if anything. He also gave me spray anesthetic in my nose and throat without checking about any known allergies. Not knowing I have had reactions to anesthetics before but luckily I was okay with this one! I genuinely felt like he didn't listen to anything I said, noticed an issue with my septum, told me 'most people find they feel better when they know there's nothing to worry about' and then sent me away feeling worse than when I arrived.