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Original Feedback for James Paget Hospital:

1

How have I managed to last this long?

I don't know how I have managed to last this long, without dropping down dead. This hospital needs to quickly make some drastic improvements in order to benefit the outcomes for it's patients & to save lives.Over the years ,I do not think that this hospital has diagnosed or treated me properly for any of my health issues.(spinal cord & nerve damage,cauda equina,neurological problems affecting bowel/bladder & stomach issues,sepsis etc) Highlights of some of the "appalling" service ,that I have received so far & which falls far short of acceptable. Dismissive attitudes by some members of staff, inaccurate reporting on patients medical records & alterations to. Not taking calls or messages.Putting patients down as DNA, when in fact appointments have been cancelled.Patients told that their appointments are cancelled when they have arrived at the hospital. Equipment that is faulty & not working(gas & air for cancer bowel screening) Very short appointments (5-10 minutes) So not long enough to explain .Doctors not wishing to listen. Waiting many months for an appointment & very long waits in the waiting room. Appointments continually being cancelled & pushed back.Do not see the same person ie; consultant & have to try explain all over again Then can be given a different diagnosis! Or not given any explanation regarding results to Xray/MRIs or tests? Offensive & condescending comments. Such as "pain sensitive" to imply that it is all in my head . 2018 told "women of a certain age" (IBS) which imply that I am fat/lazy (bladder / bowel & stomach problems). Drinking/eating are the reasons I am ill? I have difficulty doing either. Back in 2016 A & E was suffering with IMPACTION (diagnosed by a pharmacist) but JPH sent me home without doing any investigations. "diet & exercise" mantra always seems to be given out for every given ailment . Very crass .Consultants do not communicate with each other,leaving the patient having to .With Neurologist for five minutes who stated that I needed an operation on neck but said surgeon would explain everything.Except the surgeon only greeted me with" I am the one holding the knife & I will not be operating"?But did not want to talk or explain anything to me & started to play with his phone?!! Other consultants/doctors have stated that many of my issues are neurological. 2019 went to JPH who have their own sepsis unit.Doctor who saw me in A & E denied me seeing a gynaecologist Said I had a common skin complaint nothing serious.(severe rash around lower body going down to knee)Told me to go & buy cream from Boots But it turned out that I did have SEPSIS which went undiagnosed & untreated!! They need to urgently invest in some properly fully qualified staff.