Submitted by Collected by Healthwatch Norfolk staff14th March 2024
I go to Fakenham Medical Centre on a Monday and then come over here on a Friday as they can't do it at Fakenham on a Friday. It's about a 30 minute drive. I can't speak highly enough of them, everything is really good. The staff are really friendly and they get to know you.
I was in Norfolk &Norwich Hospital for a fractured tibia and was sent to Kelling Hospital because it had Physiotherapists. I was told they had two, one that worked four days per week and one that worked three days per week. When I got there, the one who worked four days had retired, leaving the one on three days only. Fair enough, she did the whole ward of maybe 30 patients, leaving very little time for patients who needed therapy. I therefore got very little physiotherapy before I was sent home. I didn’t progress at this therapy hospital at all and, having 3/7 of physiotherapist, the Kelling Hospital should never be sold as a “therapy” hospital at all.
Reply from Kelling Hospital
Thank you for your feedback in relation to Kelling Hospital. If you would like us to look into this further for you, please contact us directly at complaints@nchc.nhs.uk
Kind regards
Patient Safety and Engagement Team
Very disappointed
1
Submitted by Anonymous17th November 2022
I had heard good things about this hospital but was extremely disappointed by the care, the nurse made me feel like they were an inconvenience. Communication was awful.
Reply from Kelling Hospital
Thank you for your feedback, and I'm sorry to hear of your experience. If you wish us to look into this further for you, please email complaints@nchc.nhs.uk with further information.
NCH&C Patient Safety and Experience Team
Very Impressed
5
Submitted by Collected by Healthwatch Norfolk Staff31st May 2022
I had a fall and part of my recovery involved some sessions with a physio. I live in Holt and was pleased to be able to see a physio at Kelling Hospital as that is very convenient for me. I've had four sessions and they have really helped me. The exercises have been easy to follow and the staff have been very professional. I am very impressed with the service.
Reply from Kelling Hospital
Thank you for your comments. Staff are always pleased to hear feedback from our patients.
Patient Safety and Experience Team
Overall not good
3
Submitted by Collected at Healthwatch Norfolk event14th February 2022
My mother-in-law was admitted to Kelling hospital following a fall and we felt there was no effort to establish what she was like before the fall. It felt like the hospital was not well led. Even the design of the building with the nurses station away from the beds made it harder to give best care. They were also too rigid with COVID regulations.
Reply from Kelling Hospital
Thank you for your feedback, we have only just seen this so apologies for the delay in replying.
If you haven't already, and would like us to look into this further for you, please contact complaints@nchc.nhs.uk so we can investigate your concerns.
Thanks
Patient Safety and Experience Team
Wonderful Team who looked after Mum
5
Submitted by Nigel Smith10th November 2020
I would just like to say a massive thankyou to all the staff who looked after mum during her brief but peaceful stay at Kelling Hospital. Mum passed away on Sunday, but I must say the Hospital ward Pineheath made us feel so welcome and could not do enough for us or mum. She had a lovely room overlooking the grounds and a little bird feeder in the window with little birds feeding thought our stay with her in her final hours.
All nurses to a fantastic job during these hard times and I would just like to say our family are so grateful for the time and effort the team put in to make mum as comfortable as she could be even doing her hair, she looked so peaceful when we saw her the day before she passed away.
Many thanks to you all
On Friday 20th March,Myself,Father & Sister went to visit my mum.At pineheath kelling.
We was aware that the opening times were 6pm-7pm.So my Father went to see her for half hour,he then came out and sat in the car,followed by 15 minutes for my sister,she then sat in the car,while i went in for 15 minutes.
On Sunday 22nd march ( mothers day) Myself & Husband went to visit mum.My husband went in first,When it was my turn i had this nurse approach me to say you cannot visit her as a man has already been to see her.(my husband)I explained that on Friday when we visited we took it in turns to see her,but she wasnt having it,I said please can i see her for only 5 mins,it was mothers day,and have travelled over a 60 mile round trip to see her.i gave her a bag and a card to give to my mum,I walked back to the car in tears
My husband then went back in and spoke to another nurse at the reception desk,and he explained what had happened,she said it was fine for your wife to go and see her,When my husband washed his hands he overheard the nurse who told him was ok,she was talking to the nurse who told me i couldnt see her,that why she couldnt let me in,There obviously a great deal of confusion what the rules are.
And can appriciate in times like this.
On Monday 23rd March my Father and Niece went to visit.They both had half hour each.when they told me i felt again very upset.who ever is on duty must be making there own rules up
I had Physio treatment at Kelling Hospital for over ten years this now is finished as I'm now going to have to get treatment at the Norfolk and Norwich Hospital! The underfunding and lack of services is a disgrace but that is now a fact the N&n is now the only choice!!
I had been having Physiotherapy and Motomed treatment at Kelling Hospital for some time but the person who did that has retired so now there's nothing its finished which if patients need this treatment they should get it not travel to Norwich and its also ended at Benjamin Court and North Walsham Hospitals this is a downright disgrace its underfunding that's destroying these services so be in agony and never get any treatment totally pathetic!
My husband has attended an ulcer clinic here for 12 months. Staff came out to the house for a time when he couldn't walk. They wrap his legs and bandage them but when they take them off, lots of skin comes off too. Not sure if it's their fault, but I have had some issues with them.