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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Kenninghall Surgery:


3

Used to be very good but now 3 stars

I go to East Harling and Kenninghall Surgery. My mum has anaemia and can't get to the surgery but they keep saying bring her to the surgery- but it's hard to get her there. They should make more provisions for when people get older and there should be home visits. Kenninghall surgery is short staffed. It's very hard to get an appointment. My relative got an appointment but it is in three weeks time and you don't want to wait three weeks to be seen. Some of the receptionists were really nice and were always happy and cheerful, but they have now left. I used to rate the surgery as very good, but now it would be three stars- although I know they're overstretched and need more staff.

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