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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Kenninghall Surgery:

1

Urgent cardiology referral not sent

My husband can't be here today as he's too ill but we wanted to let you know what's happened. In 2021 he was suffering with severe breathlessness and over three months he was given four lots of antibiotics which didn't help at all. I eventually took him to hospital where they diagnosed a heart condition and fitted him with a pacemaker. In January this year his breathlessness was very bad again, and again he was given antibiotics and steroids which weren't the right thing for him. He ended up having a CT scan at the NNUH where they found that his breathlessness wasn't anything to do with his lungs, it was because his heart is enlarged to one and a half times the size it should be. The hospital asked the GP to make an urgent referral to cardiology. This was not done. I asked last week for a copy of the referral letter which was then produced on that day, not accurate and not marked 'urgent'. I have made a complaint to the practice, the CQC and the Parliamentary Ombudsman. I can't understand the CQC haven't visited the practice since 2016 even though myself and many others have made complaints to them. It feels like it's going to take a death before anything is done. I've been number one in the phone queue and still number one almost two hours later. Nobody is going to hold on that long to cancel an appointment if they need to.