Feedback Centre

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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for Kenninghall Surgery:

1

I would of not have ended up in hospital if I was given the right meds

I had a procedure done in January this year and in the February I saw a young nurse who worked out there was something wrong with me. She told me to take in a sample the next day, I then spoke to the doctor who just told me to carry on taking the medication the hospital had prescribed, I told him I really didn't feel right, I was dizzy and could tell I was having sensory problems. Was still bad a week later and spoke to the Doctor who just said I thought you would be better, he did not offer any other medication. The next day I was found by friends in a very confused out of it state. They phoned the surgery and there was nobody there medically trained that could speak to them so they were told to phone 111. They managed to get through to my GP who told them to send a paramedic and I ended up at the N&N. When I was discharged the Dr phoned and asked for a sample, I took it in but they sent it off without any information and it got lost. I feel like if the doctor had got it right or if he had checked in on me I would not of ended up in hospital or needing the NEAT care when I was discharge and a whole lot of money could of been saved. I have almost given up trying to get an appointment for anything any more, which is dangerous as I have an ongoing long term condition.