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Original Feedback for Kings Lynn Dental Access Centre:

2

Potentially dangerous advice by Dentist

I am a Cancer patient currently undergoing chemo therapy, and needed an emergency appointment for a gum infection. I was given a same day appointment and was prescribed 5 days worth of Amoxicillin for the infection. I explained that I was prescribed a weeks dose of Metronidazole for the same infection in the past, and that I didn't think Amoxicillin was the best route as someone undergoing chemo needs strong and fast working treatment for infections. Dentist said "No, we only do Amoxicillin". I called my GP for advice was told by the GP that I needed Metronidazole and that Dentist's advice was wrong because Amoxicillin is not strong enough to treat the infection nor fast enough. My husband returned to Dental Access and told the dentist that the treatment and advice they had given was wrong as confirmed by the GP, and was potentially dangerous for someone undergoing chemotherapy. I had hoped the Dentist would show some understanding but they did not and said again that Amoxicillin was the best choice. For a chemo-patient an infection like this could mean life or death, so wrong advice can be very dangerous. The dentist also recommended I see a hygienist, which I am not allowed to do whilst undergoing chemotherapy. The receptionist was very helpful and the centre is fine, but perhaps further training is needed for members of staff.