Kings Lynn Dental Access Centre

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• Emergency Referral

  1

  Submitted by Matthew Jary 29th May 2022

  I called NHS 111 qnd they've told me to ring here on a Sunday but it's closed... I have a broken tooth that is black and infected. Just looking for a removal but no answer. Additiinally no one is accepting new patients so I m at a loss.

  
  
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• Rubbish

  1

  Submitted by Anonymous 27th April 2022

  Tried phoning can’t get through awful This was my last resort as don’t have a dentist because when I moved back from Scotland couldn’t get into a dentist no where will take me

  
  
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• No reply

  1

  Submitted by Anonymous 2nd March 2022

  Been trying to get in contact bit no reply , just cuts off , in pain , no help from no one , lived kings lynn 4 years can not get registered with dentist, so many teeth problems, disappointed

• Reply from Kings Lynn Dental Access Centre

  I\'m sorry to hear of the problems you are experiencing trying to get through to the dental service. If you would like to contact us directly with your details, we will try to assist you further. Please contact PALS@nchc.nhs.uk Kind regards NCHC Patient Safety and Experience Team

• Exceptional Service

  5

  Submitted by Toni Hutingford 26th September 2021

  I can only praise the staff at the Dental access centre in Kings Lynn. They are stretched beyond belief! We have no NHS emergency Dentists in Kings lynn so the staff come from all over to give us this service! There is 1 person at at time manning the reception area and the incoming calls. I can 100% understand the frustration of having to constantly re dial over and over again! When your in agony it truely is the last thing you need and its beyond stressful! However these poor KEY WORKERS have a hell of a day trying to squueeze people in for appointments. All of the staff were amazing on my visit. So kind and sympathetic of my pain! Unsung heros in my opinon. NHS dentistry is a disgrace in Norfolk atm its very difficult for patients and staff. Thankyou for the wonderful service.

• Reply from Kings Lynn Dental Access Centre

  Thank you so much for taking the time to share your kind words with us. I\'m pleased that the staff were amazing and sympathetic with your pain. Patient Safety and Experience team

• Need better nhs dentist availability in area

  1

  Submitted by Mrs Parry 29th June 2021

  The auto phone message should say we are going to waste your time with this message then trerminate your call so you can hear it again. After 1hr 15 mins re dialling someone answered I heard laughing chatting and no one spoke to me, I loudly said hello 10 times till someone put the phone down on me. Now back listening to the message again and again. NHS dental is not fit for purpose been on waiting lists for an nhs dentist for over 2yrs. started calling at 7.59 now 9.20 am still no answer.

  
  
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• 3 months of tooth pain still not been seen!!

  1

  Submitted by Anonymous 13th May 2021

  Tried phoning everyday for the last 3 months still not been seen! Also phoned other dentist in the area and no one can see me now got to the point of losing weight as I can not eat with the pain I'm in! Even phoned 111 for help and they gave me access number to call which never gets answered

• Reply from Kings Lynn Dental Access Centre

  I\'m sorry to hear that you are having so many problems getting through to the Dental Access Centre. If you would like us to respond to you directly, please get in touch with the Patient Advice and Liaison Service and we will try to resolve this for you. They can be contacted at PALS@nchc.nhs.uk

• Impossible telephone service

  1

  Submitted by Anonymous 21st April 2021

  I telephoned the surgery 62 yes that is sixty two times in one day, still didn't manage to speak to anyone at all. Puts you through to reception but cuts out after 10 rings. Each call takes 1minute 45 se onds, a lot of wasted time in one day. Why not have a queuing system, at least at some point you will get to speak to the receptionist. I can really understand people getting upset and cross.

• Reply from Kings Lynn Dental Access Centre

  I\'m sorry to hear about the problems you are experiencing trying to get through to the Kings Lynn Dental Access Centre. If you are still having problems, please contact pals@nchc.nhs.uk and we will try to help you.

• Very helpful

  5

  Submitted by Anonymous 8th March 2021

  excellent service from start to finish, was hard to get through initially, they say that they only book on the day for the day, fair enough

  
  
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• not very good at all

  1

  Submitted by Anonymous 19th February 2021

  rang up as suspect i have abcess, 3.30pm on a friday all the dentists had gone home despite the advertised 7pm closing. JOKE, took 3 calls and 1 hour to get call answered.

  
  
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• Only gave 1 star because I had to.

  1

  Submitted by Anonymous 22nd January 2021

  Absolutely disgusting. Tried for 2 hours to get through it rang out and hung up EVERYTIME.

  
  
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