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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for Lakenham Surgery:


3

Referral.

Experiencing extreme abdominal pain, 1st visit 'we'll see how it goes, but have a blood test'. 2nd visit 'best refer you for a scan'. Blood test done and nurse is brilliant. Received call from Dr to say there is something wrong and will be referred. 1.5 weeks later and I chase as no referral showing, reception say this hasn't been done, call from Dr says she is wrong. Miraculously the referral then appears on my record. But scan was never referred. Is this a joke? Had to beg for pain relief too!

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