Feedback Centre

Find your service by name or location:

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
Don’t mention personal details
Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Have you replied before?

Title *

Name*

Job Title*

Email*

Telephone*

Reply *

I'm employed by Allied Pharmacy (Attleborough, Church Street) and have authority to leave this response *.

Original Feedback for Allied Pharmacy (Attleborough, Church Street):

1

Long queues when collecting prescriptions

I used to have my prescription 'delivered' but there was never the complete prescription. I had to ring to get the balances. There was never a repeat prescription with the delivery. If I went to Lloyds I was told I had to go to the surgery to get a repeat and this happened on numerous occasions. I would ring before the delivery to make sure a repeat was enclosed. This never worked. They have since introduced a delivery charge which I am not going to pay for so I have been collecting my prescription myself. Collecting a prescription can only be described as the world's worst nightmare. There are always queues in the shop. There are about two girls, if you're lucky, trying to sort prescriptions as well as taking money for other merchandise. I have seen people standing in the queue wanting to purchase sundry items who get so fed up that they put the things back on the shelf and leave. I have written to Lloyds before about this. The only reason it is such a mess is because there is not enough staff. The whole thing is run on a shoestring with no regard for the customer. There should be separate tills for merchandise and prescriptions. These tills are already in place but never used. Talk within the shop shows nobody is satisfied with the service they get. Lloyds are making money out of the NHS and not providing the service. The staff are under pressure all the time and in the circumstances are perfectly polite and doing their best.