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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for Mattishall Surgery:


4

They open the same time as the first appointment

I sometimes go to Mattishall (registered at Lenwade) and I've tended to have the first appointment of the day but it's already running late as the doors open the same time as the appointment. It would make more sense to already be open before patients come in so they're ready to see people. The implication is that the patient's time isn't as valuable as the doctors.

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