Feedback Centre

Address: Mile End Road Surgery, 29 Mile End Road, Norwich, NR4 7QX
Telephone: 01603442200
Website: www.castle-partnership.co.uk

Mile End, Tuckswood, and Gurney Surgeries

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Feedback

489 responses from the local community

Very well run practice at Tuckswood quick to respond to my needs. Especially my mental health. Have only had one bad experience with the practice and that dr was not at the Tuckswood surgery.

5

Submitted by Sonia Clapham 11th February 2025
Always been able to get appointment or speek to dr. Availability of mental health practitioner excellent. Everyone there very helpful.
Reply from Castle Partnership
Dear Patient Thank you for taking the time to leave your kind review - I will share it with the whole team here. Thank you Caitlin Business Manager
Really helpful and informative

5

Submitted by Anonymous 9th January 2025
Good info on asthma and put on new inhaler after carefully weighing up the options of what I needed as a patient

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The nurse was wonderful & I was seen on time

5

Submitted by Anonymous 9th January 2025
I attended for my 2nd shingles vaccination but when I asked whether I needed to make an appointment regarding my ears, she said she could look at them at this appointment

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Brilliantly efficient.

5

Submitted by Anonymous 16th October 2024
COVID and flu jabs administered to patients by cheerful staff.
Reply from Castle Partnership
Dear Patient I am pleased that you found the team to be cheerful when you visited - we do all enjoy supporting our vaccine clinics. Thank you
Helpful, pleasant, efficient.

5

Submitted by Anonymous 10th October 2024
I was assisted in my difficulty to attend. I was received in the surgery with courtesy and respect. I was treated with skill and pleasant efficiency.

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All good

5

Submitted by Helen Ruth Pearson 10th October 2024
No issues. Quick and efficient

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Excellent service

5

Submitted by Anonymous 9th October 2024
Arrived a few minutes before allotted time. Stood in line for about 2 mins and was then invited in. Was asked relevant questions. Given both flu and Covid and left out of the exit door.

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well organised and straight forward.

5

Submitted by Anonymous 9th October 2024
Very efficient and no fuss.

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Doctor very patient and understanding

5

Submitted by Anonymous 8th October 2024
I wasn't rushed and was new medication explained to me fully

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Efficient.

5

Submitted by Anonymous 8th October 2024
Fast and professional

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Castle Partnership

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Very well run practice at Tuckswood quick to respond to my needs. Especially my mental health. Have only had one bad experience with the practice and that dr was not at the Tuckswood surgery.

Reply from Castle Partnership

Really helpful and informative

The nurse was wonderful & I was seen on time

Brilliantly efficient.

Reply from Castle Partnership

Helpful, pleasant, efficient.

All good

Excellent service

well organised and straight forward.

Doctor very patient and understanding

Efficient.