Castle Partnership

Feedback

• Friendly and professional

  5

  Submitted by David Howe 4th April 2025

  Helpful, clear, friendly and professional staff

  
  
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• They don't take me seriously

  3

  Submitted by Feedback collected by Healthwatch Norfolk staff 3rd April 2025

  I went to the surgery last week and I do not feel that they took me seriously. I saw two doctors and they were speaking to me like I was a primary school child. It was their tone of voice. They seem to think that because I am elderly they need to treat me like a child. I was content with the outcome of the visit but I was not happy with the way I was treated.

• Reply from Castle Partnership

  Dear Patient I am sorry to hear you were unhappy with the service you received - I would encourage you to contact us directly so that we can investigate and the GP in question can reflect upon how you felt following the consultation. Again, I am sorry that you were not satisfied. Thank you Caitlin Clarke Business Manager

• Very well run practice at Tuckswood quick to respond to my needs. Especially my mental health. Have only had one bad experience with the practice and that dr was not at the Tuckswood surgery.

  5

  Submitted by Sonia Clapham 11th February 2025

  Always been able to get appointment or speek to dr. Availability of mental health practitioner excellent. Everyone there very helpful.

• Reply from Castle Partnership

  Dear Patient Thank you for taking the time to leave your kind review - I will share it with the whole team here. Thank you Caitlin Business Manager

• Really helpful and informative

  5

  Submitted by Anonymous 9th January 2025

  Good info on asthma and put on new inhaler after carefully weighing up the options of what I needed as a patient

  
  
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• The nurse was wonderful & I was seen on time

  5

  Submitted by Anonymous 9th January 2025

  I attended for my 2nd shingles vaccination but when I asked whether I needed to make an appointment regarding my ears, she said she could look at them at this appointment

  
  
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• Brilliantly efficient.

  5

  Submitted by Anonymous 16th October 2024

  COVID and flu jabs administered to patients by cheerful staff.

• Reply from Castle Partnership

  Dear Patient I am pleased that you found the team to be cheerful when you visited - we do all enjoy supporting our vaccine clinics. Thank you

• Helpful, pleasant, efficient.

  5

  Submitted by Anonymous 10th October 2024

  I was assisted in my difficulty to attend. I was received in the surgery with courtesy and respect. I was treated with skill and pleasant efficiency.

  
  
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• All good

  5

  Submitted by Helen Ruth Pearson 10th October 2024

  No issues. Quick and efficient

  
  
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• Excellent service

  5

  Submitted by Anonymous 9th October 2024

  Arrived a few minutes before allotted time. Stood in line for about 2 mins and was then invited in. Was asked relevant questions. Given both flu and Covid and left out of the exit door.

  
  
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• well organised and straight forward.

  5

  Submitted by Anonymous 9th October 2024

  Very efficient and no fuss.

  
  
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