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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Millgates Surgery:

4

A good message system mostly

The online message system is great in that Reception reply quickly to messages. I prefer to use it when asking a Dr about something as I worry that a phone call to the practice may not exactly relay the information plus it can take a few minutes to get through. Sometimes though I’m not sure if the messages get through as the Dr didn’t know I had asked about something. The messages are stored on ones record which can be useful as the dr can see what has been happening lately. Sometimes the receptionist replies saying I need to make an appointment but I don’t always wish if it is just a small medication query- I don’t want to take up a valuable slot! On the whole though it is good for writing about your symptoms and they get back to you saying that they have booked you in that day if needed. A surgery I know in Norfolk only has their messages available between 8-9am so we are very lucky to have such good access. Although when it first started I was told off for ringing to ask for a sick note- I didn’t know it was available and I nearly cried as I thought she meant that the dr wouldn’t be able to help as I hadn’t used the new system. She huffily said ‘fine, just this once’. That has been the only big blip.