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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Mulbarton Surgery:

1

Impossible to contact

I have been at Mulbarton surgery for many years. I feel they provided an excellent service until Covid hit and there has been some sort of catastrophic change since then. Whereas other surgeries seem to have recovered and provide a near normal service, Mulbarton and the other surgeries in the group seem to be struggling more and more, which I'm sure is concerning for the staff but as a patient (with cancer) it is an understatement to say it's concerning. Initially there has been the slow withdrawal of the online contact form (with a variety of excuses - staff training, new phone system, staff holidays etc) which is fine, if the surgery is contactable by another format. Which they are not. The online contact form is now only available between 7 - 8 am four days a week. The last time I tried to actually go to the surgery, as I could not get through on the phone, the doors were all locked and you had to knock on a window to try to get the attention of the receptionist. The last time I tried to get through on the phone I was on hold for 58 minutes and then instantly cut off. I think the situation has now become dangerous for residents that cannot access the most basic of health care and I would really like to know where the actual doctors are. It's all very well stating on the website that new staff have been appointed to deal with mental health issues and you may not be seen by a GP but by a practitioner instead (both of which I fully support) but what happens when you have a serious illness and still cannot see a GP?