Mulbarton Surgery
Telephone: 01508 570212
Website: http://www.mulbartonsurgery.co.uk/index.aspx
Please leave any feedback on The Humbleyard Practice page: www.healthwatchnorfolk.co.uk/services/the-humbleyard-practice-nr4-6ta
Feedback
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I have to have a routine blood test
20th April 2022I have tried phoning to get an appointment to have my routine blood test- waste of time. I then followed the instructions on my prescription i. e. himbleyard.nhs.uk and again a total waste of time, just goes around in circles. I have tried getting an online appointment via Mulbarton Surgery and again a waste of time. I would have more luck seeing Lord Lucan than getting through to the local surgery.
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Appointment
9th March 2022When they built the new estate in mulbarton a new another surgeywas promised or at least a larger one than we have.Nothing has been provided hence the frustration at trying to get an appointment we are all having at the moment.They are like a rabbit in the headlights.They should be aware that people lives a returning to some sort of normality and we need to see a doctor occasionally but the pandemic seems to have made them shut up shop almost permanently.How can a person with no transport get to cringleford or hethersett.Its totally unacceptable
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Surgery address and telephone number
2nd February 2022This is regards the website : How bloody hard it is to make the Surgery address and telephone number easy to find? Have it clearly on the home page. Ridiculous.
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Poor response to a medical query
20th November 2021As suggested by the information on website, I made contact with clear information and a photograph of a very painful injury 05/11/2021. No response was received. I requested a response, understanding that the practice reports as being "busy". I received a curt response that I had received a response, I have no record of this, and it it stated "we could not help on that occasion as we were at full capacity". Apparently, completing another form will get a response. I think this is poor communication, lacks clarity and is potentially dangerous for people who perhaps lack the ability to maintain contacts, lack confidence and are unsure as to the clinical urgency of their enquiry.
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Two year old grandson with a rash
15th November 2021My two year old grandson developed a rash on Friday causing me a lot of concern. I rang the Mulbarton surgery (it took 35 minutes to actually speak to someone). I told the receptionist of my concerns and she told me they were “rammed” and there were no appointments and nobody to ring me to help with this situation. They told me to either a/ go to the pharmacy ; b/ go to the walk in clinic in Norwich; c/ call 111 or take him to A&E. I was left feeling absolutely let down. My husband and I have worked our whole lives, paying in to the NHS and to be given so little help and care left me feeling stunned, disgusted and ashamed of the surgery. I have only been in the village just over a year and have not had any good experiences with this surgery. My last surgery was fantastic so I know there are caring people in the medical profession, just not in Mulbarton
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Mulbarton Surgery
6th October 2021When are Mulbarton Surgery going to offer face to face appointments as standard normal practice. The online service is not user friendly and very time consuming and even if you do fill in a form it takes ages to get a response and the response is not from you own surgery and you are talking to total strangers. The phone for incoming calls from patients is totally inadequate since they group practice moved to a single number at Cringleford Surgery with no options 1, 2 and 3 for the individual surgeries. I have to telephone Cringleford and asked to be transferred to Mulbarton Surgery and if Mulbarton is busy they have to send an email to Mulbarton to call me back. The practices are making more work for themselves than is necessary. Stop creating solutions that are not solutions at all but time wasting and creating much more work than the old system. Computers are not the be all and end all just a simple phone system without all this form filling on line will save time and money. Also perhaps the doctors could consider seeing patients 5 days a week instead of 3 days a week as was the norm before the pandemic.
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Not enough GPs
29th September 2021I haven't seen a GP for over 2 and a half years. It's all phone calls, nothing is in-person. They don't have enough GPs to keep up with all the growing demand.
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No help
12th July 2021I sent a message today literally begging for someone to help me due to depression, no response and no assistance, disgusting service
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Trying to make an appointment
25th May 2021Phone not answered after holding for over an hour. Website does not allow appointment booking or much else at Mulbarton. Conflicting information on website
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Honoured 2nd cv jab contract
5th January 2021My partners is over 80 and is an EVP. He has frequent contact for medication and I collect for him. He is very positive about all the staff at Mulbarton surgery. I am delighted that the practise is honouring the vaccination contract. Although I feel the government position is faulty (better to vaccinate me and protect 2 people as he sees no-one else?) I realise the surgery is following (mis)guidance. I worry about your clients of my age who struggle with IT and am now exploring how to help them as I find new (ish?) technology challenging and fun.
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