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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Mundesley Medical Centre:

1

A frustrating experience

My partner registered here five years ago, only once he asked to see a GP and was sent to Birchwood but this was around the pandemic time so it was understandable. He is self managing and rarely needs to ask for medical intervention. Back in February of this year, for the first time, my partner had terrible cellulitis which flared up over the weekend. His leg was in an awful state he also had a high fever. We phoned the surgery number first thing Monday morning and couldn’t get through but a message said to ring the ‘urgent’ number which we did. Explained situation and they said they would ring back, time went by so we phoned again to be told they would escalate to ‘urgent’. In the meantime as advised we sent photos through of the leg. Using the portal is a lengthy and a stressful process when you are unwell. I was concerned about sepsis. Eventually the surgery receptionist phoned back and said the GP could not see my partner, but for us to pick up antibiotics straight away as he had assessed the photos. We had no advice, follow up and was not told what to do with his open wound. Over the next few days his leg was even worse. After jumping through more hoops we managed to get an appointment with the nurse days later. After three changes of antibiotics and many dressings we were told we should have gone down sooner! We can’t fault the nurses care but we have no faith or confidence in this surgery. In hindsight we should have gone to Cromer A@E. Since this time we think that he has long term oedema in this leg. Recently it has been hugely swollen. I went down on Tuesday to ask for a GP appointment. Once again it entailed lengthy questions, could we send photos, have we seen a pharmacist. I was told the case would be assessed and responded to dependent on who is best placed to see him due to staff shortages. Needless to say they phoned back later to see a nurse next week. In the end, we have moved practice as we could not see things improving, and our new practice are fantastic.