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I'm employed by Mydentist - Purfleet Street - King's Lynn and have authority to leave this response *.

Original Feedback for Mydentist - Purfleet Street - King's Lynn:

1

After care poor- became private dentist.

After finally getting an appointment at the end of March 2022 (2yr wait due to covid & cancellations) I had several fillings. About 12 weeks later one fell out & 8 weeks further a 2nd came out taking with it part of the tooth. I called the dentist shortly after (late August) who stated that if I want them replaced I would have to go private and pay for another check up first (even though fillings & restorative treatment is guaranteed for 12 months so should be free).They said this is because the dentist has now gone private so has no obligation under the NHS. Strangely though I had a letter from them this year offering me a private dental plan stating he only recently ended NHS treatment in 2023? At the time I complained both locally and to head office about this stating they should have an obligation to carry out re-treatment within 12 months. They took ages to reply when finally in November, all I was offered was my original payment back. I have since registered with another private dentist where I have just received a costing of almost £1700 to put things right plus a further £250 I had to spend on emergency treatment at another dentist over xmas to remove a tooth that had become infected. It seems today in dentistry that monetary value is now more important than the patients welfare! Prior to this I had been a patient at Mydentist with for about 20 years without any issue and was always treated well.